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- In the event a User is unsatisfied with the responses received against a Listing posted using the Money back Package provided by the Company, money back policy can be initiated by a User using the Feedback link on Buyolp.com or by writing to _.com or by calling the customer care number.
- For claiming any money back, there should be at least one property posted using the package.
- User shall be first offered an extension of duration for the Listing that was posted using Moneyback Package for Free, to evaluate the responses again.
- If the user is still not satisfied with the responses offered after the duration is extended, Moneyback shall be initiated by the Company.
- Moneyback can be initiated within the lifetime of the listing (i.e. 60 days from date of posting).
- Moneyback can only be initiated against the same Order ID & Customer Name as mentioned during Order Booking.
- Order Booking should be in the Client's name as the refund will be processed in the same name.
- For orders that were paid through online payment modes, the refunds will be processed after deduction of charges incurred by the Payment Gateway.
- Refunds will be processed within 30 business days from receipt & acceptance of all relevant documents.